To keep down our costs & prices we cannot process very small orders. So
please note that there is a minimum order value of 10 GBP plus P & P.
Our prices are quoted in British pounds sterling (GBP). (If you wish to check the approximate value of your order in another currency go to www.x-rates.com
and click on "currency calculator". NB. This will
give a rough guide only as exchange rates fluctuate daily and vary between
different credit card companies.)
|Postage and Packing:
|UK & BFPO
||15% up to 100 GBP, 10% on orders
from 100 - 500 GBP. Minimum charge 4.00 GBP
||20% up to 100 GBP, 15% on orders over
100 GBP. Minimum charge 5.00 GBP
|There is a minimum order value of 10 GBP
(plus P & P).
Please note:- Prices are subject
to alteration without prior notice. Contents of packs may vary.
If parcels are to be sent to an address other than that of the Credit Card
holder (e.g. a painter or business address) we will have to send them recorded
or registered as we are obliged to obtain proof of delivery.
IMPORTANT: Please notify us if you do not receive your figures within 28 days of placing your
How to Pay:
We accept VISA, MASTERCARD, JCB and SWITCH/MAESTRO. Credit card details must include the
valid from date and issue number (if
applicable) as well as the expiry date, the 3 digit security
number* on the reverse of the card and the cardholder's name and address.
Please remember to include a telephone number (not mobile) so that
we may contact you in case of a query.
*NB. Our Card processing company has informed us that they will be making
additional charges on any transaction which does not use the 3 digit security
code from the reverse of the card. So please ensure that you supply us
with this number when you place a Credit/Debit card order. If we do not
have this number we may be unable to process your order, or we may have to make
an additional charge, which we would prefer not to do.
All cheques should be made payable to : AB Figures.
should be made payable in Pounds Sterling and
a UK Bank.
We also accept Eurogiro Cheques drawn in Pounds Sterling, available
via the Post Office system.
If insufficient funds are sent, we will adjust the contents of your order accordingly.
Orders for less than the minimum will be charged at the minimum rate of 10
GBP plus P & P.
All orders are sent by First class mail (airmail for overseas) and proof of posting is
obtained. Insurance will be at our own discretion unless specifically
requested by the customer.
Any breakages/shortages must be notified within 7 days of receipt. Only defective
castings will be exchanged. When returning defective figures for exchange, please quote the Invoice number enclosed
with your order. (See paragraph on Complaints below.)
Sending Your Order (**see below for Order form).
Please mail, or telephone your order to :-
Tenby, SA70 8RT
From UK - 01834 810307;
From overseas - Dial your International access code, then 44
N.B. Please include your own contact telephone (not
or email address.
As we are often busy in the workshop, we cannot always take your
telephone calls personally, so please make use of the answerphone on these
occasions. (Please refrain from telephoning in the middle of our night!
This especially applies to those from countries where there is a considerable
time difference. Thank you.)
Ordering via Email ( firstname.lastname@example.org
You can send your order in an email message (NOT in an attachment, please,
as we cannot always read these), but as we do not have a "secure"
site/address, we recommend you let us have your credit card details by phone,
fax or letter. All email orders will be acknowledged. If
you don't receive an acknowledgement within 5 days, please try again.
(If you use mail blocking, please note that the address we use to reply to you
is not the same as our domain address shown on this page, so your mail
box may reject our reply as unrecognised.)
NB. When repeat ordering by email, please give your full name and at least
the first line of your address to ensure we identify you correctly. (We do
actually have more than one customer with the same name and initial!)
**Order Form** : For those customers who like to send their order by
fax or ordinary mail, we have provided a link to an order form in 'MS WORD' format, which you can use if you wish.
Click here for a single
Click here for
a continuation if you need it.
If you have any queries about our catalogue then you can e-mail us on : email@example.com .
However, we do not respond to unsigned emails, so if you do not get a
reply please re-send giving your name, and country if outside the UK.
Please quote your Invoice Number if querying orders.
N.B. We try to respond to enquiries promptly, but very occasionally email
messages disappear into the ether or there is some fault in the return URL, so
if you haven't received a response which you were expecting within a week,
please try again, giving an alternative method of contacting you.
ComplaintsBreakages, miscasts or missing items: We are not infallible
and these things happen. Please notify us within 7 days of receipt
and return any faulty items for replacement. NB If the faulty items are
part of a pack, (e.g. WW2) please return the whole pack in its original
condition. Please quote your invoice number.
Loss: Please notify us if you do not receive your order within 28 days
of ordering. (See note above on Despatch.)